SupportSupport & Help Center
Need help? We're here for you. Reach out and we'll get back to you as soon as possible.
Get in touch
Send us an email at info@getdragonbot.com
Response time
We respond to all inquiries within 24 hours, Sunday through Friday. We are closed on Saturdays.
Slack
Already a DragonBot user? Message us directly in your Slack workspace — just type @DragonBot help and we'll be there.
Common topics
Getting started
How to connect DragonBot to Slack, link your Amazon account, and start your first task.
Billing & credits
Questions about your $100 free credits, plan pricing, or payment methods.
Amazon integration
Setting up the Amazon SP-API connection, permissions, and troubleshooting access issues.
Security & privacy
How we handle your data, TOS compliance, and permission controls.
Account management
Updating your profile, managing team members, or deleting your account.
Feature requests
Have an idea for DragonBot? We'd love to hear it — send us a message.
Frequently asked questions
Check our FAQ section for quick answers to the most common questions about DragonBot.
Urgent issues
If you're experiencing a critical issue with your Amazon account or believe DragonBot took an unintended action, email us at info@getdragonbot.com with "URGENT" in the subject line. We prioritize these and aim to respond within 1 hour during business hours.
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